Terms of Service

Osolix is a multi-tenant fixed asset management platform with AI assistants, audit-grade controls, and integrations to common ERPs. The features available to you depend on the plan and modules shown on your order form or subscription page.

• You are responsible for the security of your credentials and for activity under your account.
• Multi-factor authentication is required for tenant administrators.
• You will notify us immediately of any unauthorised access.

You will not (a) reverse-engineer the service, (b) use it to infringe intellectual-property rights, (c) attempt to bypass rate limits, tenant boundaries, or audit-log controls, (d) use it to store or process data in violation of applicable law, (e) use it to send unsolicited marketing, or (f) use it in a manner that competes directly with Osolix's commercial offering.

AI suggestions are provided "as-is" with confidence and source information. Every AI output is a suggestion the user can accept, edit, or reject. Osolix does not warrant that AI suggestions are free of error and you remain responsible for any action you take based on them. Online AI is off unless your administrator switches it on; when on, questions and the minimum business context needed are sent to Anthropic. When off, no data is sent to any AI provider.

Fees are set out on your order form or subscription page. Self-service subscriptions are billed monthly in advance by card through our payment provider. If a payment fails we will email your billing contact. If it remains unpaid 14 days after the first failed attempt, access is suspended until payment is made; if it remains unpaid 30 days after suspension, the subscription is cancelled and Customer Data is handled as described in section 7. Invoiced enterprise plans follow the payment terms on their order form.

Service levels, if any, are set out in your order form. Where none are agreed, we use commercially reasonable efforts to keep the service available and announce planned maintenance in advance where practicable.

• You retain all rights to the data you upload (the "Customer Data").
• You grant Osolix a limited licence to host, store, and process Customer Data solely to provide the service.
• When your subscription ends you may export Customer Data for 90 days. After that period we delete the personal data it contains and may delete or anonymise the remaining Customer Data, except where the law requires us to keep it.
• Aggregated, anonymised statistics may be used to improve the service. No tenant-identifiable data is shared externally.

Osolix, the gold "O" logo, and all underlying software, prompt templates, and master-data seeds are owned by Osolix or its licensors. Nothing in these Terms transfers ownership.

Each party will protect the other's confidential information with the same care it uses for its own (and not less than reasonable). The obligation survives termination for 5 years.

We warrant that the service will perform materially in line with its documentation. EXCEPT FOR THE EXPRESS WARRANTIES IN THESE TERMS, THE SERVICE IS PROVIDED "AS-IS" WITHOUT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

EACH PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES YOU PAID OR OWE TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY. NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR LOST-PROFITS DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY.

Each party will defend the other against third-party claims arising from the indemnifying party's breach of these Terms, gross negligence, or wilful misconduct, subject to prompt notice and reasonable cooperation.

Either party may terminate for material breach uncured after 30 days' written notice. On termination we will help you export your Customer Data during the 90-day period described in section 7.

These Terms are governed by the laws of the United Arab Emirates. Disputes will be resolved in the courts of Abu Dhabi, with Dubai International Financial Centre arbitration available by mutual agreement.

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